Remote SaaS Technical Support Specialist I

SCS Global Services; Rosario; Remote; ARS 46,593,000 - 55,064,000; Full time

Job summary

SCS Global Services is seeking a Technical Support Representative for a 100% remote SaaS platform serving U.S. contractors. In this role you will handle inbound calls, guide customers through platform navigation, assist with permit filings, and manage accounts to keep projects moving.

You’ll diagnose issues, demonstrate key features, and explain workflows to users with varying technical knowledge. A proactive, customer-first problem-solver who communicates clearly is essential to success.

Qualifications

• Friendly, reliable, detail-oriented

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Job description

SCS Global Services is seeking a Technical Support Representative for a 100% remote SaaS platform serving U.S. contractors. In this role you will handle inbound calls, guide customers through platform navigation, assist with permit filings, and manage accounts to keep projects moving.

You’ll diagnose issues, demonstrate key features, and explain workflows to users with varying technical knowledge. A proactive, customer-first problem-solver who communicates clearly is essential to success.