Remote SaaS Technical Support Specialist

Eng; La Pampa; A distancia; ARS 53.807.000 - 79.942.000; Jornada completa

Descripción de la vacante

Eng is seeking a Technical Support Representative for a 100% remote role aimed at supporting contractors using a SaaS platform. You will handle calls, guide users through platform features, and demonstrate solutions to help clients navigate workflows efficiently.

The role emphasizes analytical problem-solving, clear communication, and ownership of issues from start to finish, with a focus on delivering an exceptional customer experience.

Formación

• At least 2 years of experience in customer service or technical support.
• Fluent in English, both spoken and written.
• Experience supporting software platforms, SaaS products, or CRM systems.
• Experience delivering platform demos or feature explanations.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Technology-minded with willingness to learn new tools.

Responsabilidades

• Handle inbound customer calls and provide professional, timely support.
• Troubleshoot platform functionality, account setup, document uploads, and workflows.
• Guide customers through platform features and workflows with demonstrations.
• Investigate issues, identify root causes, and determine best action.
• Own customer issues from contact to resolution and escalate when needed.
• Document interactions and resolutions in the CRM.

Conocimientos

Customer service

Technical support

Analytical thinking

Communication

Herramientas

CRM platforms

Excel

Descripción del empleo

Eng is seeking a Technical Support Representative for a 100% remote role aimed at supporting contractors using a SaaS platform. You will handle calls, guide users through platform features, and demonstrate solutions to help clients navigate workflows efficiently.

The role emphasizes analytical problem-solving, clear communication, and ownership of issues from start to finish, with a focus on delivering an exceptional customer experience.