Remote SaaS Technical Support Specialist

SupportYourApp; La Pampa; Remote; ARS 64,569,000 - 110,689,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Growth opportunities

Job summary

SupportYourApp is seeking a Technical Support Representative for a 100% remote role focused on SaaS platforms in the construction permitting space. You will handle inbound calls, troubleshoot issues, and guide customers through platform features, ensuring a smooth user experience.

Ideal candidates have at least 2 years in customer service or technical support, strong English skills, and experience with SaaS products and CRM systems.

Qualifications

• Minimum 2 years in customer service, technical support, or comparable role.
• English fluency required, both written and spoken.
• Experience with software platforms, SaaS products, and CRM systems.

Responsibilities

• Handle inbound calls and provide professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, and document uploads.
• Guide customers through platform features and workflows; conduct demonstrations.
• Document interactions and resolutions in the CRM; follow up to ensure issues are resolved.

Skills

Customer service

Technical support

English fluency

Problem solving

Analytical thinking

Communication

Remote work

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

SupportYourApp is seeking a Technical Support Representative for a 100% remote role focused on SaaS platforms in the construction permitting space. You will handle inbound calls, troubleshoot issues, and guide customers through platform features, ensuring a smooth user experience.

Ideal candidates have at least 2 years in customer service or technical support, strong English skills, and experience with SaaS products and CRM systems.