Senior SaaS Technical Support Lead (Remote)
Won
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Job summary
Prometeo Talent is seeking a Technical Support Representative for a 100% remote SaaS role serving Latin America. You will assist contractors with platform navigation, respond to technical questions, and guide users through workflows to keep projects moving.
The ideal candidate is friendly, detail-oriented, with strong analytical skills, comfortable troubleshooting, and able to explain technical concepts to customers with varying levels of expertise.
Qualifications
- Experience supporting SaaS platforms or technical products.
Responsibilities
- Handle inbound customer calls and provide professional, timely, and solution-oriented support.
- Troubleshoot issues related
Skills
Job description
Prometeo Talent is seeking a Technical Support Representative for a 100% remote SaaS role serving Latin America. You will assist contractors with platform navigation, respond to technical questions, and guide users through workflows to keep projects moving.
The ideal candidate is friendly, detail-oriented, with strong analytical skills, comfortable troubleshooting, and able to explain technical concepts to customers with varying levels of expertise.
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