Remote SaaS Support Engineer

Adlatina Group; La Pampa; À distance; ARS 31 044 000 - 48 291 000; Plein temps

Résumé du poste

Prometeo Talent is seeking a Technical Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This remote role serves Latin America, assisting contractors with platform navigation, troubleshooting, and demonstrations to help users maximize the software.

The ideal candidate is friendly, reliable, detail-oriented, with a strong analytical mindset and the ability to explain technical concepts to users with varying levels of knowledge.

Qualifications

• The ideal candidate has a strong analytical mindset, enjoys troubleshooting problems, and can understand how and why systems and processes work; not just follow a script.

Responsabilités

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to the platform and assist contractors with navigation and account questions.

Description du poste

Prometeo Talent is seeking a Technical Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This remote role serves Latin America, assisting contractors with platform navigation, troubleshooting, and demonstrations to help users maximize the software.

The ideal candidate is friendly, reliable, detail-oriented, with a strong analytical mindset and the ability to explain technical concepts to users with varying levels of knowledge.