Remote SaaS Technical Support Consultant

Supportyourapp-1; Tandil; Remote; ARS 64,907,000 - 92,724,000; Full time

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company to provide technical support to contractors using a construction permitting platform. This 100% remote role focuses on helping customers navigate the software, troubleshoot issues, and ensure smooth project progression.

The ideal candidate will combine customer service excellence with technical problem-solving and platform expertise to deliver an outstanding customer experience across a Latin America region.

Qualifications

• We are seeking a candidate with strong analytical thinking and problem-solving skills.
• Excellent troubleshooting abilities with a customer-first approach.
• Clear and effective technical communication across different knowledge levels.

Responsibilities

• Handle inbound calls with professional, solution-oriented support.
• Troubleshoot platform issues and guide users to resolution.
• Demonstrate platform features and workflows to customers.

Skills

Analytical mindset

Troubleshooting

Customer service

Technical communication

Tools

CRM software

Job description

Prometeo Talent is partnering with a fast-growing SaaS company to provide technical support to contractors using a construction permitting platform. This 100% remote role focuses on helping customers navigate the software, troubleshoot issues, and ensure smooth project progression.

The ideal candidate will combine customer service excellence with technical problem-solving and platform expertise to deliver an outstanding customer experience across a Latin America region.