Senior SaaS Support & Platform Specialist

Jobgether Srl; Buenos Aires; A distancia; ARS 69.737.000 - 108.480.000; Jornada completa

Descripción de la vacante

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role serving Latin America and US-based clients. You will blend customer service with technical problem-solving, guiding contractors through our SaaS platform, handling inquiries, and delivering demonstrations to ensure smooth workflows.

The role requires strong English communication, 2+ years in support, and a proactive, ownership-driven approach in a fast-growing SaaS environment.

Formación

• At least 2 years in customer service or technical support in a call center.
• Fluent in English, both spoken and written.
• Experience with software platforms, SaaS products, CRM systems.
• Experience delivering platform demos or feature explanations.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Tech-minded with willingness to learn new tools.
• Proficient in Microsoft Excel.

Responsabilidades

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations to introduce key features and explain usage.
• Investigate problems by analyzing information, identifying root causes, and determining best action.
• Take ownership from initial contact through resolution; escalate complex cases when needed.
• Follow up with customers to confirm solutions are working and ensure positive experience.

Conocimientos

Customer service

Technical support

CRM platforms

GoHighLevel

HubSpot

Excel

Communication

Ownership

Analytical thinking

Herramientas

GoHighLevel

HubSpot

CRM platforms

Excel

Descripción del empleo

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role serving Latin America and US-based clients. You will blend customer service with technical problem-solving, guiding contractors through our SaaS platform, handling inquiries, and delivering demonstrations to ensure smooth workflows.

The role requires strong English communication, 2+ years in support, and a proactive, ownership-driven approach in a fast-growing SaaS environment.