Remote SaaS Support Engineer | Platform Expert

Tangible-Marketscom; Buenos Aires; Remote; ARS 38,434,000 - 61,494,000; Full time

Job summary

Prometeo Talent, a leading recruitment partner, seeks a Technical Support Representative for a fast-growing SaaS company serving US contractors. This 100% remote role targets LATAM candidates, including Argentina, and blends customer service, technical support, and platform guidance.

You will help customers navigate the platform, answer technical questions, demo features, and troubleshoot issues, ensuring smooth permit filings and account management.

Qualifications

• 2+ years in customer service, technical support, or similar role.
• Experience supporting software platforms and SaaS products.
• Ability to demonstrate software features to customers.

Responsibilities

• Handle inbound calls and provide timely, professional support.
• Troubleshoot platform issues and assist with workflow questions.
• Guide customers through platform features and workflows.
• Conduct live demonstrations to explain software usage.
• Document interactions and resolutions in the CRM.
• Follow up to ensure solutions work and customer satisfaction.

Skills

English proficiency

CRM software

Technical troubleshooting

SaaS knowledge

Excel

Tools

GoHighLevel

HubSpot

CRM systems

Job description

Prometeo Talent, a leading recruitment partner, seeks a Technical Support Representative for a fast-growing SaaS company serving US contractors. This 100% remote role targets LATAM candidates, including Argentina, and blends customer service, technical support, and platform guidance.

You will help customers navigate the platform, answer technical questions, demo features, and troubleshoot issues, ensuring smooth permit filings and account management.