Remote SaaS Technical Support Specialist

Freelance Latin America; Rosario; A distancia; ARS 31.934.000 - 53.224.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role serving Latin America for a US-based SaaS company. The role combines customer service, technical troubleshooting, and platform guidance to keep customer projects moving.

The ideal candidate is friendly, reliable, and detail-oriented with strong analytical thinking, capable of explaining complex workflows to customers with varying technical knowledge. This is a remote, international opportunity.

Formación

• Friendly, reliable, detail-oriented
• Strong analytical mindset and troubleshooting skills
• Able to guide customers through platform features and workflows

Responsabilidades

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform navigation and workflows.

Conocimientos

Troubleshooting

Phone support

Platform navigation

Descripción del empleo

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role serving Latin America for a US-based SaaS company. The role combines customer service, technical troubleshooting, and platform guidance to keep customer projects moving.

The ideal candidate is friendly, reliable, and detail-oriented with strong analytical thinking, capable of explaining complex workflows to customers with varying technical knowledge. This is a remote, international opportunity.