Remote SaaS Technical Support Specialist

Supportyourapp-1; Santa Fe Capital; Remote; ARS 37,090,000 - 55,635,000; Full time

Job summary

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role in LATAM. You will guide customers through a SaaS platform, troubleshoot technical issues, and help keep construction projects moving for licensed contractors across the U.S.

The role blends customer service with technical problem-solving and platform expertise, requiring ownership, critical thinking, and clear communication across audiences with varying technical knowledge.

Qualifications

• Strong analytical mindset.
• Comfortable troubleshooting problems.
• Able to explain technical information clearly to non-technical users.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to the platform and assist contractors with navigation and account questions.

Skills

Technical support

Job description

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role in LATAM. You will guide customers through a SaaS platform, troubleshoot technical issues, and help keep construction projects moving for licensed contractors across the U.S.

The role blends customer service with technical problem-solving and platform expertise, requiring ownership, critical thinking, and clear communication across audiences with varying technical knowledge.