Senior Remote SaaS Support Engineer | Platform Expert

BriteCore; Tandil; Remote; ARS 46,362,000 - 83,452,000; Full time

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. We are seeking a Technical Support Representative to join the Latin America team in a 100% remote role, helping contractors navigate the platform and resolve issues.

You will handle inbound calls, provide professional support, guide users through workflows, and demonstrate product features to ensure a smooth customer experience.

Qualifications

• Experience providing technical customer support via phone or chat.
• Ability to troubleshoot and explain technical concepts to non-technical users.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related

Skills

Technical support

Customer service

Troubleshooting

Communication

Account management

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. We are seeking a Technical Support Representative to join the Latin America team in a 100% remote role, helping contractors navigate the platform and resolve issues.

You will handle inbound calls, provide professional support, guide users through workflows, and demonstrate product features to ensure a smooth customer experience.