Remote SaaS Technical Support Engineer

Jalasoft; Tandil; Remote; ARS 29,805,000 - 51,095,000; Full time

Job summary

Prometeo Talent is recruiting a Technical Support Representative for a 100% remote role supporting a fast-growing SaaS company in the construction permitting industry. The candidate will assist contractors across the US by guiding them through the platform, answering technical questions, and ensuring projects move forward.

Based in Latin America, you will combine customer service, technical problem-solving, and platform expertise to deliver an outstanding customer experience.

Qualifications

• Strong analytical mindset and problem-solving skills.
• Comfortable troubleshooting technical issues and explaining solutions clearly.
• Customer service oriented with ability to convey complex information.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to the platform and guide customers through workflows.

Job description

Prometeo Talent is recruiting a Technical Support Representative for a 100% remote role supporting a fast-growing SaaS company in the construction permitting industry. The candidate will assist contractors across the US by guiding them through the platform, answering technical questions, and ensuring projects move forward.

Based in Latin America, you will combine customer service, technical problem-solving, and platform expertise to deliver an outstanding customer experience.