Remote SaaS Support Specialist & Platform Expert

Accenture Plc; La Pampa; Remote; ARS 61,816,000 - 100,451,000; Full time

Job summary

Prometeo Talent collaborates with a fast-growing SaaS company transforming the construction permitting industry in the U.S. You will provide technical support, guide customers through the platform, and help keep projects moving from a Latin America location.

This is a 100% remote role offering the opportunity to blend customer service, technical problem-solving, and platform expertise to deliver an outstanding customer experience.

Qualifications

• Strong analytical mindset and troubleshooting skills.
• Ability to understand how systems and processes work, not just follow a script.
• Phone-based role assisting contractors with platform navigation and technical questions.

Responsibilities

• Handle inbound customer calls with professional, timely, and solution-oriented support.
• Troubleshoot platform issues and guide customers through workflows and demonstrations.

Skills

Technical support

Customer service

Troubleshooting

Analytical mindset

Communication

Job description

Prometeo Talent collaborates with a fast-growing SaaS company transforming the construction permitting industry in the U.S. You will provide technical support, guide customers through the platform, and help keep projects moving from a Latin America location.

This is a 100% remote role offering the opportunity to blend customer service, technical problem-solving, and platform expertise to deliver an outstanding customer experience.