Senior SaaS Support Engineer - Remote

BairesDev; La Pampa; Remote; ARS 92,241,000 - 138,361,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding

Job summary

BairesDev is seeking a Technical Support Representative for a fully remote role serving construction industry clients in the U.S. The position blends customer service with technical troubleshooting and platform expertise to ensure a smooth user experience.

Ideal candidates will have 2+ years in support, strong English, SaaS/CRM experience, and demonstrable ability to run platform demos and resolve issues with clarity. Remote work and ongoing training are provided.

Qualifications

• 2+ years in customer service or tech support.
• Fluent English (spoken and written).
• Experience with SaaS platforms and CRM systems.
• Ability to conduct platform demos.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Tech-minded with willingness to learn.

Responsibilities

• Handle inbound and provide professional, timely support.
• Troubleshoot platform functionality and general software usage.
• Guide customers through platform features and workflows.
• Conduct demonstrations and walkthroughs of key features.
• Investigate problems and determine root causes.
• Take ownership from first contact to resolution.
• Follow up to confirm solutions work.

Skills

2+ years exp

English Fluent

SaaS experience

CRM systems

Platform demos

Analytical skills

Attention to detail

Excel

Strong communication

Ownership

Browser apps

Tools

GoHighLevel

HubSpot

Excel

Ticketing systems

Knowledge bases

Job description

BairesDev is seeking a Technical Support Representative for a fully remote role serving construction industry clients in the U.S. The position blends customer service with technical troubleshooting and platform expertise to ensure a smooth user experience.

Ideal candidates will have 2+ years in support, strong English, SaaS/CRM experience, and demonstrable ability to run platform demos and resolve issues with clarity. Remote work and ongoing training are provided.