Remote Senior SaaS Support Engineer – Platform Expert

Payo Argentina; La Pampa; Remote; ARS 64,569,000 - 98,390,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding & training

Growth opportunities

Supportive team culture

Job summary

We are partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. You will deliver technical support to contractors, guide them through the platform, and help keep projects moving in a 100% remote LATAM role.

You will handle inquiries via phone, demonstrate features, and troubleshoot complex issues with a customer-first mindset. The ideal candidate is analytical, detail-oriented, and capable of explaining technical concepts clearly to customers of

Qualifications

• At least 2 years in customer service, tech support, or similar role.
• Full professional fluency in English, both spoken and written.
• Experience supporting software platforms, SaaS products, or CRM tools.
• Experience delivering demos, software walkthroughs, or feature explanations.
• Strong analytical and problem-solving skills with root-cause focus.
• Excellent attention to detail and accurate information handling.
• Tech-minded with willingness to learn new tools and systems.
• Proficiency in Microsoft Excel and comfort with spreadsheets.
• Clear communication to explain technical concepts simply.
• Proactive attitude, sound judgment, and ownership in handling issues.

Responsibilities

• Handle inbound calls with professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, uploads, filings, and usage.
• Guide customers step-by-step through features and workflows.
• Conduct platform demonstrations to show key features and usage.
• Analyze information to identify root causes and determine best actions.
• Own issues from first contact to resolution and escalate when needed.
• Follow up to ensure solutions work and customers are satisfied.
• Maintain accurate CRM documentation of interactions and resolutions.

Skills

English fluency

Analytical thinking

Problem-solving

Communication skills

Ownership mindset

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

We are partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. You will deliver technical support to contractors, guide them through the platform, and help keep projects moving in a 100% remote LATAM role.

You will handle inquiries via phone, demonstrate features, and troubleshoot complex issues with a customer-first mindset. The ideal candidate is analytical, detail-oriented, and capable of explaining technical concepts clearly to customers of