Remote SaaS Technical Support Specialist - Platform Demos

SupportYourApp; Rosario; Remote; ARS 61,494,000 - 92,241,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding & training

Professional growth opportunities

Job summary

SupportYourApp is seeking a Technical Support Representative for a 100% remote role in the SaaS space, supporting contractors in the U.S. from Latin America.

You will handle inbound calls, troubleshoot platform issues, conduct demos, and guide customers through workflows to keep projects moving. The ideal candidate is English-fluent, with 2+ years in customer service or tech support, strong analytical skills, and comfortable explaining technical concepts.

Qualifications

• At least 2 years in customer service, technical support, or similar customer-facing role.
• Full professional fluency in English, both spoken and written.
• Experience with software platforms, SaaS products, CRM systems, or similar tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills with the ability to investigate issues.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features.
• Investigate problems by analyzing information, identify root causes, and determine the best action.
• Take ownership of customer issues from initial contact through resolution, escalating complex cases when needed.
• Follow up with customers to confirm solutions are working and ensure a positive experience.

Skills

Customer service

Technical support

SaaS

CRM

Platform demos

English fluency

Analytical thinking

Problem solving

Ownership

Excel

Tools

GoHighLevel

HubSpot

CRM platforms

Excel

Job description

SupportYourApp is seeking a Technical Support Representative for a 100% remote role in the SaaS space, supporting contractors in the U.S. from Latin America.

You will handle inbound calls, troubleshoot platform issues, conduct demos, and guide customers through workflows to keep projects moving. The ideal candidate is English-fluent, with 2+ years in customer service or tech support, strong analytical skills, and comfortable explaining technical concepts.