Remote SaaS Technical Support Specialist

Supportyourapp-1; La Pampa; Remote; ARS 49,195,000 - 98,390,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding & training

Career growth

Job summary

Supportyourapp-1 is seeking a Technical Support Representative to join our remote team, supporting construction SaaS customers in the US from Latin America. You will handle inbound calls, troubleshoot platform issues, run demos, and guide users through workflows, with a focus on fast, clear communication and root-cause analysis.

Requirements include 2+ years in customer support, full professional English, SaaS experience, and proficiency with CRM tools and Excel.

Qualifications

• At least 2 years in customer service or technical support.
• Fluent in English, both spoken and written.
• Experience with SaaS platforms and CRM systems.

Responsibilities

• Handle inbound customer calls with professional, timely support.
• Troubleshoot platform functionality, account setup, and document uploads.
• Guide customers step by step through features and workflows.

Skills

Customer service

Technical troubleshooting

Analytical thinking

English fluency

Problem-solving

CRM familiarity

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Supportyourapp-1 is seeking a Technical Support Representative to join our remote team, supporting construction SaaS customers in the US from Latin America. You will handle inbound calls, troubleshoot platform issues, run demos, and guide users through workflows, with a focus on fast, clear communication and root-cause analysis.

Requirements include 2+ years in customer support, full professional English, SaaS experience, and proficiency with CRM tools and Excel.