Remote SaaS Support Engineer - Platform Demos

Supportyourapp-1; La Pampa; Remote; ARS 42,357,000 - 52,946,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Career growth

SaaS platform expertise

Job summary

Supportyourapp-1 is seeking a Technical Support Representative for a 100% remote position serving Latin America. You will assist contractors with platform navigation, perform demos, and manage tickets while ensuring smooth permitting workflows and rapid problem resolution.

The role emphasizes technical troubleshooting, customer education, and data-driven improvements. A strong English fluency and at least 2 years in a similar role are required, with growth opportunities within a global SaaS team.

Qualifications

• Requires at least 2 years in customer service or technical support.
• Fluent in English, both written and spoken.
• Experience supporting SaaS platforms and CRM tools.
• Experience delivering live platform demos or trainings.
• Strong analytical and problem-solving skills.
• Attention to detail and data accuracy.
• Tech-oriented mindset and willingness to learn new tools.
• Proficiency with Microsoft Excel.

Responsibilities

• Handle inbound calls with professional, timely support.
• Troubleshoot issues related to platform, accounts, and usage.
• Guide customers through platform features and workflows.
• Conduct platform demonstrations and walkthroughs.
• Investigate problems, identify root causes, and decide actions.
• Own issues from start to resolution, escalate when needed.
• Follow up to confirm solutions and customer satisfaction.
• Document interactions and resolutions in the CRM.
• Learn new tools and CRM systems as needed.
• Meet targets for call volume, resolution, and CSAT.

Skills

Customer service

Technical troubleshooting

CRM knowledge

Analytical thinking

Communication skills

Ownership

Excel skills

English fluency

Tools

GoHighLevel

HubSpot

CRM systems

Ticketing system

Knowledge base

Job description

Supportyourapp-1 is seeking a Technical Support Representative for a 100% remote position serving Latin America. You will assist contractors with platform navigation, perform demos, and manage tickets while ensuring smooth permitting workflows and rapid problem resolution.

The role emphasizes technical troubleshooting, customer education, and data-driven improvements. A strong English fluency and at least 2 years in a similar role are required, with growth opportunities within a global SaaS team.