Senior Kubernetes Support Engineer (Tier 3) — Remote
Payo Argentina
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Job summary
Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer for our AI/vision platform. LATAM-based candidates, fully remote, must cover U.S. East Coast business hours. Onboarding emphasizes platform learning and internal certification.
You will troubleshoot Kubernetes deployments, collaborate with engineering and sales, and manage/support complex customer issues in a fast-paced enterprise setting.
Qualifications
- 2+ years of technical support experience, preferably Tier 2/3.
- Strong hands-on Kubernetes experience in production environments.
- At least one Kubernetes or cloud certification (CKA/CKAD/CKS, AWS, Azure).
- Strong troubleshooting across software, infra, networking and distributed systems.
- Experience working directly with customers in a technical capacity.
- Excellent written and verbal English communication.
Responsibilities
- Provide Tier 2 / Tier 3 technical support to enterprise customers.
- Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
- Reproduce customer environments and run tests to diagnose technical problems.
- Work directly with customers during technical discussions and troubleshooting sessions.
- Manage and resolve technical support tickets.
- Collaborate with Engineering, Sales, and Customer Success teams.
- Escalate complex issues and product bugs to Engineering and drive resolution.
Skills
Education
Tools
Job description
Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer for our AI/vision platform. LATAM-based candidates, fully remote, must cover U.S. East Coast business hours. Onboarding emphasizes platform learning and internal certification.
You will troubleshoot Kubernetes deployments, collaborate with engineering and sales, and manage/support complex customer issues in a fast-paced enterprise setting.
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