Kubernetes Support Engineer — AI Vision Platform (Remote)

Atomic Hr; Buenos Aires; À distance; ARS 90 873 000 - 136 310 000; Plein temps

Résumé du poste

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer to help enterprise customers troubleshoot and resolve complex platform, infrastructure, and deployment issues. The role focuses on Kubernetes-based deployments within an AI vision platform and involves collaborating with Engineering, Sales, and Customer Success teams.

The LATAM-based, fully remote position requires availability to work U.S.

Qualifications

• 2+ years of technical support experience, ideally in Tier 2/3 support.
• Strong hands-on Kubernetes experience in production environments.
• At least one Kubernetes or cloud certification (CKA/CKAD/CKS or AWS/Azure).
• Strong troubleshooting across software, infrastructure, networking and distributed environments.

Responsabilités

• Provide Tier 2/3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Connaissances

Kubernetes

English communication

Customer support

Outils

CKA

CKAD

CKS

AWS

Azure

Linux

Description du poste

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer to help enterprise customers troubleshoot and resolve complex platform, infrastructure, and deployment issues. The role focuses on Kubernetes-based deployments within an AI vision platform and involves collaborating with Engineering, Sales, and Customer Success teams.

The LATAM-based, fully remote position requires availability to work U.S.