Remote Kubernetes Support Engineer (Tier 3)

Alegria Travel Services; Buenos Aires; Hybrid; ARS 98,446,000 - 136,310,000; Full time

Job summary

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer to help enterprise customers troubleshoot and resolve complex platform, infrastructure, and deployment issues. This role is fully remote for LATAM-based candidates and requires working US East Coast business hours.

Onboard with senior engineers, handle diverse Kubernetes deployments, networks, and data security considerations, and collaborate across Engineering, Sales, and Customer Success to drive timely resolutions.

Qualifications

• 2+ years of technical support experience in Tier 2/3 roles.
• Hands-on Kubernetes experience in production environments.
• At least one Kubernetes or cloud certification (CKA/CKAD/CKS/AWS/Azure).
• Strong troubleshooting across software, infrastructure, networking, and distributed environments.
• Experience working directly with customers in a technical capacity.
• Strong written and verbal English communication skills.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Skills

Kubernetes

Customer support

Troubleshooting

English communication

Tools

CKA

CKAD

CKS

AWS

Azure

Job description

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer to help enterprise customers troubleshoot and resolve complex platform, infrastructure, and deployment issues. This role is fully remote for LATAM-based candidates and requires working US East Coast business hours.

Onboard with senior engineers, handle diverse Kubernetes deployments, networks, and data security considerations, and collaborate across Engineering, Sales, and Customer Success to drive timely resolutions.