Remote Tier 2/3 Tech Support Engineer – AI Vision + Kubernetes

Coinscapture

Buenos Aires

Remote

ARS 90,873,000 - 136,310,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer for our AI vision platform running on Kubernetes, to assist enterprise customers remotely. LATAM-based candidates only, fully remote, and must be available to work U.S. East Coast business hours.

Onboarding focuses on platform learning, internal processes, and certification. You will collaborate with Engineering, Sales, and Customer Success to diagnose issues, reproduce environments, and drive resolutions.

Qualifications

2+ years of technical support experience, preferably Tier 2/3.
Strong hands-on Kubernetes experience in production environments.
At least one Kubernetes or cloud certification (CKA/CKAD/CKS or AWS/Azure).
Strong troubleshooting skills across software, infrastructure, networking and distributed environments.
Experience working directly with customers in a technical capacity.

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and help drive them to resolution.
Clearly communicate technical findings, workarounds, and resolutions to customers.