Kubernetes Support Engineer - AI Vision (Remote LATAM)

Evox; Buenos Aires; Remote; ARS 63,611,000 - 99,961,000; Full time

Job summary

Proofpoint is seeking a highly technical Tier 2 / Tier 3 Technical Support Engineer to help enterprise customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.

LATAM-based, fully remote role requiring availability during U.S. East Coast business hours. Onboarding includes platform training and internal certification, with collaboration across Engineering, Sales, and Customer Success teams.

Qualifications

• 2+ years of technical support experience, preferably in Tier 2 / Tier 3.
• Strong hands-on Kubernetes experience in production environments.
• At least one relevant Kubernetes or cloud certification (CKA/CKAD/CKS or AWS/Azure).
• Strong troubleshooting across software, infrastructure, networks, and distributed systems.
• Experience working directly with customers in a technical capacity.
• Excellent written and verbal English communication.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues to Engineering and drive resolution.
• Communicate findings, workarounds, and solutions to customers.

Skills

Kubernetes

Customer support

English proficiency

Linux basics

Networking basics

Cloud certifications

Education

Kubernetes certs

AWS/Azure certs

Tools

Linux

Docker

Monitoring tools

Job description

Proofpoint is seeking a highly technical Tier 2 / Tier 3 Technical Support Engineer to help enterprise customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.

LATAM-based, fully remote role requiring availability during U.S. East Coast business hours. Onboarding includes platform training and internal certification, with collaboration across Engineering, Sales, and Customer Success teams.