Kubernetes Support Engineer (Tier 2/3) — AI Vision Platform

Maxit Consulting - Max Corporate Group; Buenos Aires; Remote; ARS 148,000 - 177,000; Full time

Job summary

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer to troubleshoot and resolve complex platform, infrastructure, and deployment issues for enterprise customers. LATAM-based candidates, fully remote, must be available to work U.S.

East Coast business hours. Onboarding includes platform learning, internal support process training, and certifications related to the AI vision platform.

Qualifications

• 2+ years of technical support experience, preferably in Tier 2/3 support.
• Strong hands-on Kubernetes experience in production environments.
• At least one relevant Kubernetes or cloud certification (CKA/CKAD/CKS, AWS, Azure).
• Strong troubleshooting across software, infrastructure, networking, and distributed environments.
• Experience working directly with customers in a technical capacity.
• Strong written and verbal English communication skills.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Skills

Kubernetes

Troubleshooting

English communication

Investigation skills

Customer-facing experience

Education

Kubernetes or cloud certification (CKA/CKAD/CKS, AWS/Azure)

Tools

Kubernetes deployments

CI/CD tooling

Cloud platforms

Job description

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer to troubleshoot and resolve complex platform, infrastructure, and deployment issues for enterprise customers. LATAM-based candidates, fully remote, must be available to work U.S.

East Coast business hours. Onboarding includes platform learning, internal support process training, and certifications related to the AI vision platform.