Senior Kubernetes Support Engineer (Tier 2/3) - Remote

Maxit Consulting - Max Corporate Group

Buenos Aires

Remote

ARS 900,000 - 1,300,000

Full time

2 days ago

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Job summary

Proofpoint is seeking a highly technical Tier 2/Tier 3 Technical Support Engineer for enterprise video analytics and AI vision platform deployments. This LATAM-based, fully remote role requires availability during U.S.

East Coast business hours. You will troubleshoot Kubernetes-based deployments, software, infrastructure, networking, and configuration issues, reproduce customer environments, and engage directly with customers to resolve tickets while collaborating with Engineering, Sales, and

Qualifications

2+ years of technical support experience in enterprise environments.
Hands-on Kubernetes experience in production deployments.
English communication skills (written and spoken).

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and help drive them to resolution.
Clearly communicate technical findings, workarounds, and resolutions to customers.