Remote Tier 3 Kubernetes Support Engineer (AI Vision)

Manatal-264

Buenos Aires

Remote

ARS 121,164,000 - 166,601,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Proofpoint is hiring a highly technical Tier 2 / Tier 3 Technical Support Engineer for its AI vision platform, operating fully remotely with LATAM-based candidates. You will troubleshoot Kubernetes-based deployments, infrastructure, hardware, and networking issues, reproduce customer environments, and handle support tickets while collaborating with Engineering, Sales and Customer Success teams.

The onboarding includes learning the platform, internal processes, and certification related to the AI

Qualifications

2+ years of technical support experience, preferably in Tier 2/3 support.
Hands-on Kubernetes experience in production environments.
At least one Kubernetes or cloud certification (CKA/CKAD/CKS, AWS, Azure, or equivalent).
Strong troubleshooting across software, infrastructure, networking and distributed environments.

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and help drive resolution.
Clearly communicate technical findings, workarounds, and resolutions to customers.