Remote Tier 3 Tech Support - Kubernetes & AI Vision

Cira Apps Limited; Buenos Aires; Remote; ARS 90,873,000 - 136,310,000; Full time

Job summary

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer for our AI vision platform running on Kubernetes, aimed at enterprise video analytics. This fully remote role is LATAM-based with US East Coast business hours.

You will troubleshoot deployments, reproduce customer environments, manage support tickets, and collaborate with Engineering, Sales, and Customer Success to drive resolutions.

Qualifications

• 2+ years of technical support experience, preferably in Tier 2/3.
• Strong hands-on Kubernetes experience in production environments.
• At least one Kubernetes or cloud certification (CKA/CKAD/CKS/AWS/Azure) or equivalent.
• Strong written and verbal English communication skills.
• Ability to independently investigate complex technical issues and collaborate with engineering teams.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Skills

Kubernetes

Troubleshooting

English fluency

Customer communication

Education

Kubernetes certification (CKA/CKAD/CKS) or cloud cert (AWS/Azure)

Job description

Proofpoint is seeking a highly technical Tier 2/3 Technical Support Engineer for our AI vision platform running on Kubernetes, aimed at enterprise video analytics. This fully remote role is LATAM-based with US East Coast business hours.

You will troubleshoot deployments, reproduce customer environments, manage support tickets, and collaborate with Engineering, Sales, and Customer Success to drive resolutions.