Kubernetes Tier 2/3 Support Engineer (Remote)

Us Job Finders; Buenos Aires; Remote; ARS 128,737,000 - 181,747,000; Full time

Job summary

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. The role is LATAM-based and fully remote, requiring availability to work U.S. East Coast business hours.

As a Tier 2/3 Technical Support Engineer, you will troubleshoot Kubernetes-based deployments and related infrastructure, collaborate with Engineering, Sales, and Customer Success, and help resolve complex platform issues.

Qualifications

• 2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.
• Strong hands-on Kubernetes experience in production environments.
• At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
• Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
• Experience working directly with customers in a technical capacity.
• Strong written and verbal English communication skills.
• Ability to independently investigate complex technical issues and collaborate with engineering teams.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Skills

Kubernetes

Troubleshooting

Customer communication

Networking

Linux

Cloud platforms

Containers

Kubernetes certs

Education

Kubernetes certification

Tools

AWS

Azure

Docker

Job description

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. The role is LATAM-based and fully remote, requiring availability to work U.S. East Coast business hours.

As a Tier 2/3 Technical Support Engineer, you will troubleshoot Kubernetes-based deployments and related infrastructure, collaborate with Engineering, Sales, and Customer Success, and help resolve complex platform issues.