Senior IT Support Specialist — Remote-First, Security & Access

Agileengine, Llc.; Rosario; A distancia; ARS 130.675.000 - 169.108.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive compensation

Exciting projects

Flextime

Descripción de la vacante

AgileEngine is a dynamic, remote‑first tech company hiring a Senior IT Support Specialist to manage devices, access, and IT support for a global team. You will drive security, lifecycle management, and user provisioning across time zones.

The role emphasizes strong communication, process improvement, and mentoring non-technical staff in a fast‑paced startup environment. Excellent English is required.

Formación

• 4+ years in IT support, systems administration, or IT operations roles.
• 3+ years hands-on with device management platforms (Rippling preferred; Jamf/Intune acceptable).
• 3+ years with Google Workspace administration.
• 2+ years of endpoint security experience (SentinelOne/CRowdStrike).
• Experience with IT service management concepts and Jira Service Desk workflows.
• Strong access management, identity governance, and user lifecycle knowledge.

Responsabilidades

• Manage end-to-end laptop lifecycle using Rippling (procurement to retirement).
• Maintain asset inventory and device tracking across the organization.
• Configure device images with security controls and software.
• Coordinate device shipping for a remote-first team.
• Handle device troubleshooting, repairs, and replacements.

Conocimientos

IT support

Systems administration

Device management

Google Workspace

Endpoint security

IT service management

Access management

Project management

English communication

Herramientas

Rippling

Jamf

Intune

Jira Service Desk

SentinelOne

CrowdStrike

Descripción del empleo

AgileEngine is a dynamic, remote‑first tech company hiring a Senior IT Support Specialist to manage devices, access, and IT support for a global team. You will drive security, lifecycle management, and user provisioning across time zones.

The role emphasizes strong communication, process improvement, and mentoring non-technical staff in a fast‑paced startup environment. Excellent English is required.