Senior IT Support & Security Lead (Remote-First)

Agileengine; Mar del Plata; A distancia; ARS 99.369.000 - 145.231.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD compensation

A selection of exciting projects

Flextime

Descripción de la vacante

AgileEngine, a remote-first tech company, seeks a Senior Help Desk Technician to manage device lifecycle, access, and endpoints across a distributed team. You will deploy security tools like SentinelOne and build self-service resources to reduce requests, while maintaining strong Google Workspace and Jira Service Desk capabilities.

You will onboard/offboard, support multi-time-zone teams, and drive IT improvements across processes, security, and data protection, ensuring smooth daily operations

Formación

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.

Responsabilidades

• Device & Asset Management: manage laptop lifecycle, inventory, and deployment.
• User Support & Access Management: process access requests and onboarding/offboarding.
• General IT Support: deploy security tools, monitor policies, and support audits.
• Process Improvement & Automation: drive IT task completion and automate workflows.

Conocimientos

Device management platforms

Google Workspace

Endpoint security

Jira Service Desk

Access management

IT service management

Herramientas

Rippling

Jamf

Intune

Descripción del empleo

AgileEngine, a remote-first tech company, seeks a Senior Help Desk Technician to manage device lifecycle, access, and endpoints across a distributed team. You will deploy security tools like SentinelOne and build self-service resources to reduce requests, while maintaining strong Google Workspace and Jira Service Desk capabilities.

You will onboard/offboard, support multi-time-zone teams, and drive IT improvements across processes, security, and data protection, ensuring smooth daily operations