Senior IT Support Specialist - Remote & Growth Path

Virtustant; Rosario; Remote; ARS 136,310,000 - 196,892,000; Full time

Benefits offered by this job

Professional growth

Competitive compensation

Exciting projects

Flextime

Job summary

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.

Join a fast-paced startup environment and work across time zones to deliver secure, scalable IT operations. You will own device lifecycle, user provisioning, and incident response, while mentoring junior staff and improving processes.

Qualifications

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience working in fast-paced startup or scale-up environments.

Responsibilities

• Device & Asset Management: Manage end-to-end laptop lifecycle using Rippling, including procurement, configuration, deployment, and retirement.
• User Support & Access Management: Process access requests through Jira Service Desk with appropriate approval workflows; onboarding and offboarding; password resets.
• General IT Support: Deploy and manage SentinelOne across all endpoints; implement security policies; monitor security alerts.
• Process Improvement & Automation: Drive completion of IT-related tasks; identify opportunities to automate routines; maintain IT procedures.

Skills

IT support

Systems administration

IT operations

Device management

Jira Service Desk

Google Workspace

Endpoint security

Access management

Identity governance

Security awareness

Tools

Rippling

Jamf

Intune

SentinelOne

CrowdStrike

Jira Service Desk

Job description

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.

Join a fast-paced startup environment and work across time zones to deliver secure, scalable IT operations. You will own device lifecycle, user provisioning, and incident response, while mentoring junior staff and improving processes.