Senior IT Support & Security Ops Lead - Remote

Work From Anywhere; Ciudad de Mendoza; Remote; ARS 138.361.000 - 199.855.000; Vollzeit

Benefits dieser Stelle

Professional growth

Competitive compensation

Exciting projects

Flextime

Zusammenfassung

AgileEngine, a remote-first company, seeks a Senior IT Support Specialist to manage devices, access, and IT support for a distributed team. You will oversee device lifecycle using Rippling, implement security policies, and coordinate cross-time-zone IT support with strong SLAs.

The role emphasizes process improvements and mentoring non-technical staff. You will contribute to security audits, data protection, and automation initiatives while working in a fast-paced startup environment.

Qualifikationen

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years with device management platforms (Rippling preferred; Jamf/Intune acceptable).
• 3+ years of Google Workspace administration.
• 2+ years of endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Experience with IT service management and Jira Service Desk workflows.
• Background in access management, identity governance, and user lifecycle management.
• Ability to lead IT initiatives and drive process improvements.
• Excellent communication, training, and mentoring skills.
• Strong PM and organizational skills; ability to manage multiple priorities.
• Experience in fast-paced startup or scale-up environments.

Aufgaben

• Manage end-to-end laptop lifecycle using Rippling, including procurement, configuration, deployment, and retirement.
• Maintain accurate asset inventory and tracking across all company devices.
• Configure and deploy standardized device images with security controls and required software.
• Coordinate device shipping and logistics for our remote-first team.
• Handle device troubleshooting, repairs, and replacements.
• Process access requests through Jira Service Desk with appropriate approval workflows.
• Perform user onboarding and offboarding procedures, including account provisioning and deprovisioning.
• Handle password resets, account lockouts, and basic user support issues.
• Maintain accurate user directories and access controls across all systems.
• Provide technical support and guidance to team members as needed.
• Provide IT support across multiple time zones with defined SLAs for response and resolution.
• Build and maintain an internal IT knowledge base and self-service portal to reduce repetitive support requests.
• Develop and distribute troubleshooting guides and FAQs for common issues.
• Proactively identify technology pain points and friction across the organization.
• Run periodic IT satisfaction surveys and incorporate feedback into support improvements.
• Maintain a positive, responsive approach to IT support across the remote team.
• Deploy and manage SentinelOne across all endpoints with proper configuration and monitoring.
• Implement and maintain security policies and procedures.
• Monitor and respond to security alerts and incidents.
• Assist with security audits and assessments.
• Ensure proper access controls on sensitive data repositories.
• Monitor and audit data access and sharing practices.
• Maintain data inventory and processing records for compliance purposes.
• Assist with projects to improve our data security, e.g., review and implement policies around PII, data classification, and retention policies.
• Manage integrations between tools and troubleshoot connectivity or sync issues.
• Support the delivery of security awareness training programs.
• Run phishing simulations and track completion rates for compliance purposes.
• Keep the team informed on emerging threats and security best practices.
• Drive completion of IT-related tasks across the organization through effective communication and follow-up.
• Identify opportunities to automate routine IT processes and workflows.
• Maintain documentation for IT procedures, policies, and system configurations.
• Participate in incident response and business continuity planning.
• Track and report on key IT metrics, including ticket volume, resolution time, device health, and license utilization.
• Provide regular reporting to leadership on IT support trends and areas for improvement.
• Use data to identify recurring issues and prioritize process improvements.

Kenntnisse

IT support experience

Systems administration

IT operations

Security awareness

Project management

Tools

Rippling

Jamf

Intune

Google Workspace

SentinelOne

CrowdStrike

Jira Service Desk

Jobbeschreibung

AgileEngine, a remote-first company, seeks a Senior IT Support Specialist to manage devices, access, and IT support for a distributed team. You will oversee device lifecycle using Rippling, implement security policies, and coordinate cross-time-zone IT support with strong SLAs.

The role emphasizes process improvements and mentoring non-technical staff. You will contribute to security audits, data protection, and automation initiatives while working in a fast-paced startup environment.