Senior IT Support & Device Management (Remote)

Encora Inc.; Buenos Aires; A distancia; ARS 138.361.000 - 184.482.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive compensation

Exciting projects

Flextime

Descripción de la vacante

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.

The role requires 4+ years in IT support, 3+ years with device management platforms (Rippling preferred), Google Workspace administration, and 2+ years with endpoint security. You will lead IT initiatives, mentor non-technical staff, and drive process improvements in a fast-paced startup environment.

Formación

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience working in fast-paced startup or scale-up environments.

Responsabilidades

• Device & Asset Management: manage end-to-end laptop lifecycle using Rippling, procurement, configuration, deployment, and retirement.
• Maintain asset inventory across company devices.
• Configure and deploy standardized device images with security controls and required software.
• Coordinate device shipping and logistics for our remote-first team.
• Handle device troubleshooting, repairs, and replacements.
• User Support & Access Management: process access requests through Jira Service Desk with approvals.
• Onboarding and offboarding procedures, including provisioning/deprovisioning.
• Password resets, account lockouts, and basic user support issues.
• Maintain user directories and access controls across systems.
• Provide technical support and guidance to team members.
• Provide IT support across multiple time zones with defined SLAs.
• Build and maintain an internal IT knowledge base and self-service portal.
• Develop troubleshooting guides and FAQs; identify pain points and improve
• Run IT satisfaction surveys and implement feedback.
• General IT Support: deploy and manage SentinelOne, implement security policies, monitor alerts and incidents.
• Assist with security audits and assessments; ensure data access controls.
• Maintain data inventory and processing records for compliance.
• Assist with projects to improve data security, data classification, retention policies.
• Manage integrations between tools and troubleshoot connectivity.
• Support security awareness training and phishing simulations.
• Process Improvement & Automation: drive IT task completion with clear communication, identify automation opportunities, maintain IT documentation, participate in incident response and business continuity, track metrics and report to leadership, use data to prioritize improvements.

Conocimientos

IT support

Device management

Google Workspace

Endpoint security

Jira Service Desk

Access governance

Leadership

Training & mentoring

Herramientas

Rippling

Jamf

Intune

Jira Service Desk

SentinelOne

CrowdStrike

Descripción del empleo

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.

The role requires 4+ years in IT support, 3+ years with device management platforms (Rippling preferred), Google Workspace administration, and 2+ years with endpoint security. You will lead IT initiatives, mentor non-technical staff, and drive process improvements in a fast-paced startup environment.