Senior IT & Security Support Engineer (Remote)

Accenture Argentina; Rosario; Remote; ARS 106,019,000 - 151,455,000; Full time

Benefits offered by this job

Professional growth

Competitive compensation USD-based pay

Exciting projects

Flextime

Job summary

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.

The ideal candidate has 4+ years in IT support or related roles, hands-on experience with device management (Rippling preferred), Google Workspace, and endpoint security, plus Jira Service Desk expertise. This role offers flexible remote work with opportunities to lead IT initiatives.

Qualifications

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience working in fast-paced startup or scale-up environments.

Responsibilities

• Device & Asset Management: Manage end-to-end laptop lifecycle using Rippling, including procurement, configuration, deployment, and retirement.
• Maintain accurate asset inventory and tracking across all company devices.
• Configure and deploy standardized device images with security controls and required software.
• Coordinate device shipping and logistics for our remote-first team.
• Handle device troubleshooting, repairs, and replacements.
• User Support & Access Management: Process access requests through Jira Service Desk with appropriate approval workflows.
• Perform user onboarding and offboarding procedures, including account provisioning and deprovisioning.
• Handle password resets, account lockouts, and basic user support issues.
• Maintain accurate user directories and access controls across all systems.
• Provide technical support and guidance to team members as needed.
• Provide IT support across multiple time zones with defined SLAs for response and resolution.
• Build and maintain an internal IT knowledge base and self-service portal to reduce repetitive support requests.
• Develop and distribute troubleshooting guides and FAQs for common issues.
• Proactively identify technology pain points and friction across the organization.
• Run periodic IT satisfaction surveys and incorporate feedback into support improvements.
• Maintain a positive, responsive approach to IT support across the remote team.
• General IT Support: Deploy and manage SentinelOne across all endpoints with proper configuration and monitoring.
• Implement and maintain security policies and procedures.
• Monitor and respond to security alerts and incidents.
• Assist with security audits and assessments.
• Ensure proper access controls on sensitive data repositories.
• Monitor and audit data access and sharing practices.
• Maintain data inventory and processing records for compliance purposes.
• Assist with projects to improve our data security, e.g., review and implement policies around PII, data classification, and retention policies.
• Manage integrations between tools and troubleshoot connectivity or sync issues.
• Support the delivery of security awareness training programs.
• Run phishing simulations and track completion rates for compliance purposes.
• Keep the team informed on emerging threats and security best practices.
• Process Improvement & Automation: Drive completion of IT-related tasks across the organization through effective communication and follow-up.
• Identify opportunities to automate routine IT processes and workflows.
• Maintain documentation for IT procedures, policies, and system configurations.
• Participate in incident response and business continuity planning.
• Track and report on key IT metrics, including ticket volume, resolution time, device health, and license utilization.
• Provide regular reporting to leadership on IT support trends and areas for improvement.
• Use data to identify recurring issues and prioritize process improvements.

Job description

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.

The ideal candidate has 4+ years in IT support or related roles, hands-on experience with device management (Rippling preferred), Google Workspace, and endpoint security, plus Jira Service Desk expertise. This role offers flexible remote work with opportunities to lead IT initiatives.