Senior Field Tech Engineer: AI Vision & Kubernetes - Remote

Entrepreneur Cooperative; Buenos Aires; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Proofpoint, a global leader in cybersecurity, seeks a highly technical Tier 2/3 Technical Support Engineer for LATAM-based remote work. You’ll troubleshoot enterprise-grade platform issues across Kubernetes deployments, networking, and infrastructure while collaborating with Engineering, Sales, and Customer Success.

Initial onboarding focuses on platform learning, internal processes, and certification related to the AI vision platform, with emphasis on customer-facing problem resolution and

Qualifications

• 2+ years of technical support experience, preferably in Tier 2/3
• Strong hands-on Kubernetes experience in production environments
• At least one Kubernetes or cloud certification (CKA/CKAD/CKS, AWS, Azure)
• Strong troubleshooting across software, infrastructure, networking, and distributed environments
• Experience working directly with customers in a technical capacity
• Strong written and verbal English communication skills
• Ability to independently investigate complex issues and collaborate with engineering teams

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues
• Reproduce customer environments and run tests to diagnose technical problems
• Work directly with customers during technical discussions and troubleshooting sessions
• Manage and resolve technical support tickets
• Collaborate with Engineering, Sales, and Customer Success teams
• Escalate complex issues and product bugs to Engineering and help drive them to resolution
• Clearly communicate technical findings, workarounds, and resolutions to customers

Skills

Kubernetes

Cloud platforms

Customer support

Technical troubleshooting

Tools

Linux

Networking

Job description

Proofpoint, a global leader in cybersecurity, seeks a highly technical Tier 2/3 Technical Support Engineer for LATAM-based remote work. You’ll troubleshoot enterprise-grade platform issues across Kubernetes deployments, networking, and infrastructure while collaborating with Engineering, Sales, and Customer Success.

Initial onboarding focuses on platform learning, internal processes, and certification related to the AI vision platform, with emphasis on customer-facing problem resolution and