Remote Field Support Engineer — Kubernetes & AI Vision

Opsarmy Careers

Buenos Aires

Remote

ARS 60,582,000 - 106,019,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Proofpoint in Cordoba, Argentina is seeking a highly technical Tier 2 / Tier 3 Technical Support Engineer for an AI vision platform running on Kubernetes. This fully remote role serves LATAM region and requires availability during U.S.

East Coast business hours. You will troubleshoot Kubernetes deployments, software, infrastructure, hardware, networking, and configuration issues, reproduce customer environments, and manage support tickets while collaborating with Engineering, Sales, and Customer

Qualifications

2+ years of technical support experience, preferably in Tier 2/3 support.
Strong hands-on Kubernetes experience in production environments.
At least one Kubernetes or cloud certification (e.g., CKA, CKAD, CKS, AWS, Azure).
Strong troubleshooting across software, infrastructure, networking, and distributed environments.
Experience working directly with customers in a technical capacity.
Strong written and verbal English communication skills.
Ability to investigate complex issues independently and collaborate with engineering teams.

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and drive resolution.
Clearly communicate technical findings, workarounds, and resolutions to customers.