Remote Field Tech Engineer: Kubernetes & AI Vision Support

Tgtc

Buenos Aires

Remote

ARS 1,500,000 - 2,700,000

Full time

3 days ago

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Job summary

Proofpoint in Córdoba, Argentina is seeking a highly technical Tier 2/3 Technical Support Engineer to help enterprise customers troubleshoot complex platform, infrastructure, and deployment issues while working remotely with U.S. East Coast hours.

You will reproduce environments, manage tickets, and collaborate with Engineering, Sales and Customer Success to drive resolutions. LATAM-based candidates and a fully remote schedule with cloud/Kubernetes focus will be supported.

Qualifications

2+ years of technical support experience in Tier 2/3 roles.
Strong hands-on Kubernetes experience in production environments.
At least one Kubernetes or cloud certification (CKA/CKAD/CKS/AWS/Azure).
Strong troubleshooting across software, infrastructure, networking, and distributed systems.
Experience working directly with customers in a technical capacity.
Excellent written and verbal English communication.

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and drive resolution.
Clearly communicate technical findings, workarounds, and resolutions to customers.