Senior CX Specialist — Remote Customer Experience Leader

Awin; Quilmes; Hybrid; ARS 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Flexible benefits package

Job summary

Medtronic in Buenos Aires is hiring a Senior Customer Experience Specialist to analyze and improve the full customer journey. You will map journeys, identify pain points, and partner with Marketing, Sales, Digital, and Operations to drive CX initiatives.

The role emphasizes data-driven action, CX metrics, and cross-functional collaboration in a flexible work arrangement. The ideal candidate has 3+ years in CX, strong analytical skills, and experience with CX tools and dashboards.

Qualifications

• Bachelor's degree in Administration, Marketing, Engineering or related fields.
• 3+ years of CX, service design, insights or similar roles.
• Experience mapping customer journeys and researching client needs.
• Knowledge of CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and ability to work cross-functionally across teams.
• Experience with CX tools, journey-mapping frameworks, or service-design methodologies.
• Proficiency in data visualization tools (Excel, Power BI, Tableau).
• Experience facilitating workshops and stakeholder interviews.
• Healthcare/Medtech exposure is a plus.

Responsibilities

• Map end-to-end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and rollout of initiatives to improve customer experience.
• Analyze customer feedback data (NPS, surveys) to spot trends and actions.
• Collaborate with Marketing, Sales, Digital, Operations and Support teams to implement improvements.
• Develop and monitor CX metrics and performance dashboards.
• Lead workshops to gather insights and align stakeholders.
• Help build a customer-centric culture and document processes and best practices.

Skills

CX strategy

Data analysis

Stakeholder management

Journey mapping

Cross-functional collaboration

Education

Bachelor's degree (Administration, Marketing, Engineering)

Tools

Excel

Power BI

Tableau

Job description

Medtronic in Buenos Aires is hiring a Senior Customer Experience Specialist to analyze and improve the full customer journey. You will map journeys, identify pain points, and partner with Marketing, Sales, Digital, and Operations to drive CX initiatives.

The role emphasizes data-driven action, CX metrics, and cross-functional collaboration in a flexible work arrangement. The ideal candidate has 3+ years in CX, strong analytical skills, and experience with CX tools and dashboards.