Senior CX Experience Architect — Flexible (Buenos Aires)

CookUnity; Quilmes; Hybrid; ARS 65,037,000 - 99,103,000; Full time

Benefits offered by this job

Flexible work arrangement

Short-term incentive plan

Job summary

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and elevating the customer journey, identifying pain points, and supporting CX initiatives in a flexible Buenos Aires environment.

You will map journeys, analyze feedback, and collaborate with Marketing, Sales, Digital, Operations, and Support to implement improvements. A university degree and 3+ years in CX are expected, with strong data skills and stakeholder management.

Qualifications

• University degree in Administration, Marketing, Engineering or related fields.
• Three years of experience in CX, Service Design, market insights, or similar areas.
• Experience with customer journey mapping and customer research methodologies.
• Knowledge of CX metrics such as NPS, CSAT, CES, churn, LTV and customer feedback programs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in cross-functional and multicultural environments.
• Experience with CX tools, journey-mapping frameworks or service design methodologies.
• Knowledge of data analysis/visualization tools (Excel, Power BI or Tableau).
• Experience facilitating workshops/interviews with stakeholders.

Responsibilities

• Map and analyze end-to-end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and implementation of initiatives to improve customer experience.
• Analyze customer feedback data (NPS, surveys, etc.) to spot trends and actions.
• Collaborate with cross-functional teams (Marketing, Sales, Digital, Ops, Support) to drive experience improvements.
• Assist in developing and tracking CX metrics and performance dashboards.
• Facilitate workshops to gather insights and align stakeholders.
• Contribute to building a customer-centric organizational culture.
• Document processes, journeys, and CX best practices.

Skills

CX experience

Service design

Insights research

NPS/CSAT knowledge

Analytical thinking

Stakeholder mgmt

Cross-functional teamwork

Multicultural work

Education

University degree in Admin/Marketing/Engineering

Tools

Excel

Power BI

Tableau

Job description

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and elevating the customer journey, identifying pain points, and supporting CX initiatives in a flexible Buenos Aires environment.

You will map journeys, analyze feedback, and collaborate with Marketing, Sales, Digital, Operations, and Support to implement improvements. A university degree and 3+ years in CX are expected, with strong data skills and stakeholder management.