Senior CX Specialist: Elevate Customer Experience Insights

Hire Hangar, Inc.; Quilmes; Hybrid; ARS 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Medtronic in Buenos Aires, Argentina, is seeking a Senior Customer Experience (CX) Specialist to analyze and enhance the customer journey across touchpoints. The role supports design and implementation of CX initiatives in a flexible work arrangement.

You will map journeys, analyze CX metrics, and collaborate cross-functionally to improve satisfaction and loyalty in a regulated healthcare context.

Qualifications

• University degree in Administration, Marketing, Engineering or related field completed.
• Three years of experience in CX, service design, market insights or related areas.
• Experience in customer journey mapping and client research methodologies.
• Knowledge of CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work cross-functionally and with multicultural teams.
• Experience with CX tools, journey mapping frameworks or service design methodologies.
• Data analysis and visualization tools like Excel, Power BI or Tableau.

Responsibilities

• Map and analyze end-to-end customer journeys across channels.
• Identify pain points and opportunities from qualitative and quantitative insights.
• Support design and rollout of initiatives to improve CX.
• Analyze customer feedback data (NPS, surveys) to spot trends.
• Collaborate with Marketing, Sales, Digital, Operations, and Support to implement CX improvements.
• Develop and monitor CX metrics and perform dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to a customer-centric culture across the organization.
• Document processes, journeys and best practices in CX.

Skills

CX strategy

Stakeholder management

Cross-functional collaboration

Workshop facilitation

Analytical thinking

Communication skills

Multicultural teams

Customer journey mapping

Qualitative & quantitative research

Education

University degree in Administration, Marketing, Engineering or related

Tools

Power BI

Tableau

Journey mapping tools

Excel

Job description

Medtronic in Buenos Aires, Argentina, is seeking a Senior Customer Experience (CX) Specialist to analyze and enhance the customer journey across touchpoints. The role supports design and implementation of CX initiatives in a flexible work arrangement.

You will map journeys, analyze CX metrics, and collaborate cross-functionally to improve satisfaction and loyalty in a regulated healthcare context.