Senior CX Specialist - Flexible, Impactful Healthcare

Americanflat; Quilmes; Hybrid; ARS 1,200,000 - 1,800,000; Full time

Job summary

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina, with a flexible work arrangement in Buenos Aires. The role focuses on analyzing and improving customer experiences across the journey, identifying pain points, and driving initiatives to increase satisfaction and business value.

A cross‑functional, multilingual environment offers growth and impact. The candidate will map journeys, leverage qualitative and quantitative insights, and partner with Marketing, Sales,

Qualifications

• Bachelor's degree completed in Administration, Marketing, Engineering or related field.
• Three years of experience in Customer Experience (CX), Service Design, market insights, consulting or similar areas.
• Experience with customer journey mapping and customer research methodologies.
• Knowledge of CX metrics such as NPS, CSAT, CES, churn, LTV and customer feedback programs.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in cross‑functional and multicultural environments.
• Experience with CX tools, journey mapping frameworks, or service design methodologies.
• Experience using data visualization tools (Excel, Power BI or Tableau).
• Experience facilitating workshops/interviews with stakeholders.
• Healthcare, medtech or regulated industries is a plus.

Responsibilities

• Map and analyze end‑to‑end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and implementation of initiatives to improve customer experience.
• Analyze customer feedback data (e.g., NPS, surveys) to identify trends and actions.
• Collaborate with cross‑functional teams (Marketing, Sales, Digital, Operations, Customer Support) to implement CX improvements.
• Support development and tracking of CX metrics and performance dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to building a customer‑centric organizational culture.
• Document processes, journeys, and CX best practices.

Skills

Customer Experience

Service Design

Market Insights

Consulting

CX Metrics

Data Analytics

Stakeholder Management

Cross-functional Collaboration

Workshop Facilitation

Health/Medtech experience

Education

Bachelor's degree in Administration, Marketing, Engineering

Tools

Power BI

Tableau

Excel

Job description

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina, with a flexible work arrangement in Buenos Aires. The role focuses on analyzing and improving customer experiences across the journey, identifying pain points, and driving initiatives to increase satisfaction and business value.

A cross‑functional, multilingual environment offers growth and impact. The candidate will map journeys, leverage qualitative and quantitative insights, and partner with Marketing, Sales,