Senior CX Specialist, Remote (Argentina)

Celebrity Cruises; Quilmes; Hybrid; ARS 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Flexible benefits

Bonus plan (MIP)

Job summary

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and improving the full customer journey, identifying pain points, and supporting initiatives that boost satisfaction and business value.

The position offers a flexible work arrangement in Buenos Aires, Argentina. You will map journeys, analyze CX metrics, and collaborate with Marketing, Sales, Digital, Operations, and Customer Support to drive CX improvements.

Qualifications

• Must have a university degree in Administration, Marketing, Engineering or related fields.
• Three years of experience in Customer Experience (CX)
• Experience in customer journey mapping and client research methods
• Knowledge of CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs
• Strong analytical and problem solving skills
• Excellent communication and stakeholder management abilities
• Ability to work cross‑functionally and across cultures
• Experience with CX tools, journey mapping frameworks, or service design methods
• Familiarity with data analysis/visualization tools (Excel, Power BI, Tableau)
• Experience facilitating workshops and stakeholder interviews
• Experience in health/medtech or regulated industries is a plus

Responsibilities

• Map end-to-end customer journeys across channels.
• Identify pain points using qualitative and quantitative insights.
• Support design and implementation of CX initiatives.
• Analyze customer feedback data (NPS, CSAT, CES) for trends.
• Collaborate with Marketing, Sales, Digital, Operations, and Support.
• Support development and tracking of CX metrics and dashboards.
• Facilitate workshops to gather insights and align stakeholders.
• Contribute to a customer‑centric culture.
• Document processes and best practices in CX.

Skills

CX experience

Journey mapping

Data analysis

Stakeholder management

Cross-functional collaboration

Education

University degree in Admin/Marketing/Engineering

Tools

Power BI

Excel

Tableau

Job description

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and improving the full customer journey, identifying pain points, and supporting initiatives that boost satisfaction and business value.

The position offers a flexible work arrangement in Buenos Aires, Argentina. You will map journeys, analyze CX metrics, and collaborate with Marketing, Sales, Digital, Operations, and Customer Support to drive CX improvements.