Senior CX Specialist - Remote, Healthcare Tech

Lifted (An Upwork Company); Quilmes; Hybrid; ARS 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Flexible Work Arrangement

Job summary

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and improving the customer journey, identifying pain points, and supporting initiatives to boost satisfaction, loyalty, and business value.

Flexible work arrangement in Buenos Aires, Argentina. Responsibilities include end-to-end journey mapping, data-driven insights, and collaboration with Marketing, Sales, Digital, Operations, and Customer Support to implement CX improvements.

Qualifications

• Bachelor's degree in Administration, Marketing, Engineering or related fields, completed.
• Minimum 3 years in CX, Service Design, market insights or similar roles.
• Experience with customer journey mapping and customer research methods.
• Knowledge of CX metrics (NPS, CSAT, CES, churn, LTV) and customer feedback programs.
• Strong analytical and problem-solving skills; excellent stakeholder communication.

Responsibilities

• Map end-to-end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative/quantitative insights.
• Support design and implementation of customer experience initiatives.
• Analyze customer feedback data (e.g., NPS, surveys) to identify trends and actions.
• Collaborate with Marketing, Sales, Digital, Ops and Support to drive improvements.

Skills

CX analytics

NPS CSAT

Journey mapping

Stakeholder mgmt

Power BI

Excel

Cross-functional

Education

Bachelor's degree

Tools

Power BI

Tableau

Excel

Job description

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and improving the customer journey, identifying pain points, and supporting initiatives to boost satisfaction, loyalty, and business value.

Flexible work arrangement in Buenos Aires, Argentina. Responsibilities include end-to-end journey mapping, data-driven insights, and collaboration with Marketing, Sales, Digital, Operations, and Customer Support to implement CX improvements.