Remote Senior CX Specialist - Customer Journey & Insights

Hire Hangar, Inc.

Quilmes

Hybrid

ARS 92,909,000 - 139,364,000

Full time

7 days ago

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Job summary

Medtronic in Buenos Aires, Argentina, offers a Senior Customer Experience (CX) Specialist role with flexible work arrangements and a full-time schedule. This position focuses on analyzing and improving the customer journey to enhance satisfaction and loyalty across channels.

You will lead CX initiatives, collaborate with cross-functional teams, and develop dashboards to measure impact, while leveraging your strong analytical and communication skills in a diverse, regulated health tech

Qualifications

University degree in Administration, Marketing, Engineering or related field with completed degree.
Three years of experience in Customer Experience (CX) or related areas.
Experience with customer journey mapping and client research methods.
Knowledge of CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs.
Strong analytical and problem-solving abilities with stakeholder management.

Responsibilities

Map and analyze end-to-end customer journeys across channels.
Identify pain points and improvement opportunities from qualitative and quantitative insights.
Support design and implementation of CX initiatives.
Analyze customer feedback data (NPS, surveys) to identify trends.
Collaborate with Marketing, Sales, Digital, Operations and Support.
Develop and monitor CX metrics and dashboards.
Facilitate workshops to gather insights and align stakeholders.
Contribute to a customer-centric organizational culture.