Senior CX Architect — Customer Journeys & Experience Lead

YO AI Labs

Quilmes

Hybrid

ARS 138,361,000 - 184,482,000

Full time

2 days ago

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Job summary

Medtronic in Buenos Aires is seeking a Senior Customer Experience (CX) Specialist to analyze and improve the end-to-end customer journey across channels, delivering insights that drive satisfaction and loyalty. This flexible, full-time role collaborates with Marketing, Sales, Digital, Operations and Support to implement CX initiatives and track performance with dashboards and metrics.

Applicants should have a university degree and at least three years in CX or service design, with strong

Qualifications

Bachelor's degree completed in Administration, Marketing, Engineering or related field.
Three years of CX, service design or insights experience.
Experience with CX tools, journey mapping, and customer research methods.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work in cross-functional and multicultural environments.
Experience with data analysis and visualization tools like Excel, Power BI or Tableau.
Experience facilitating workshops and interviews with stakeholders.
Experience in health, medtech, or regulated industries is a plus.

Responsibilities

Map end-to-end customer journeys across channels and touchpoints.
Identify pain points and improvement opportunities from qualitative and quantitative insights.
Support design and implementation of CX initiatives.
Analyze customer feedback data (NPS, CSAT, CES, churn, LTV) to spot trends.
Collaborate with Marketing, Sales, Digital, Operations, and Support to implement improvements.
Develop and monitor CX dashboards and performance indicators.
Facilitate workshops to gather insights and align stakeholders.
Contribute to a customer-centric organizational culture and document best practices.