Senior CX Specialist — Remote (Argentina)

Goodwill Industries Of New Mexico; Quilmes; Hybrid; ARS 900,000 - 1,500,000; Full time

Job summary

Medtronic in Buenos Aires is seeking a Senior Customer Experience (CX) Specialist to analyze and improve the customer journey, identifying pain points and opportunities to enhance satisfaction and loyalty. This flexible work arrangement role operates in Argentina, collaborating with cross-functional teams to drive CX initiatives.

The candidate will leverage CX metrics, conduct workshops, and help develop dashboards to monitor performance while supporting a customer-centric culture across the

Qualifications

• Bachelor’s degree in Administration, Marketing, Engineering or related field (completed).
• At least 3 years of experience in Customer Experience (CX), Service Design, market insights, consulting, or similar.
• Experience with customer journey mapping and customer research methodologies.
• Knowledge of CX metrics like NPS, CSAT, CES, churn, LTV, and customer feedback programs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work in cross-functional and multicultural environments.
• Experience with CX tools, journey mapping frameworks, or service design methodologies.
• Familiarity with data analysis and visualization tools (e.g., Excel, Power BI, Tableau).
• Experience facilitating stakeholder workshops and interviews.
• Experience in health, medtech, or highly regulated sectors is a plus.

Responsibilities

• Map and analyze end-to-end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and implementation of customer experience initiatives.
• Analyze customer feedback data (e.g., NPS, surveys) to identify trends and actionable insights.
• Collaborate with Marketing, Sales, Digital, Operations, and Customer Support to drive experience improvements.
• Support development and tracking of CX metrics and dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to building a customer-centric organizational culture.
• Document processes, journeys, and CX best practices.

Skills

CX experience

Service design

Market insights

Stakeholder management

Cross-functional collaboration

Education

University degree in Administration, Marketing, Engineering or related field

Tools

Excel

Power BI

Tableau

Job description

Medtronic in Buenos Aires is seeking a Senior Customer Experience (CX) Specialist to analyze and improve the customer journey, identifying pain points and opportunities to enhance satisfaction and loyalty. This flexible work arrangement role operates in Argentina, collaborating with cross-functional teams to drive CX initiatives.

The candidate will leverage CX metrics, conduct workshops, and help develop dashboards to monitor performance while supporting a customer-centric culture across the