Senior CX Specialist - Flexible, Data-Driven Journeys

Sweetepicworld; Quilmes; Hybride; ARS 61 940 000 - 92 909 000; Plein temps

Résumé du poste

Medtronic in Buenos Aires, Argentina, seeks a Senior Customer Experience (CX) Specialist to lead end-to-end journey analysis and improvements across multiple channels with a data-driven approach. You will partner with Marketing, Sales, Digital, Operations and Support to enhance satisfaction, loyalty and business value.

You will map journeys, identify pain points from insights, and support workshops, dashboards and stakeholder alignment in a flexible work arrangement.

Qualifications

• University degree in administration, marketing, engineering or related fields.
• Three years of experience in CX, service design, insights, market research or similar areas.
• Experience in customer journey mapping and customer research methodologies.
• Knowledge of CX metrics such as NPS, CSAT, CES, churn, LTV and feedback programs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in cross-functional and multicultural environments.
• Experience with CX tools, journey-mapping frameworks or service-design methodologies.
• Proficiency with data analysis and visualization tools (Excel, Power BI, Tableau).
• Experience facilitating workshops and stakeholder interviews.
• Healthcare, medtech or regulated industries a plus.

Responsabilités

• Map and analyze end-to-end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and implementation of initiatives to improve customer experience.
• Analyze customer feedback data (e.g., NPS, surveys) to identify trends and actions.
• Collaborate with Marketing, Sales, Digital, Operations and Customer Support to implement CX improvements.
• Support development and tracking of CX metrics and performance dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to developing a customer-first organizational culture.
• Document processes, journeys and best practices in CX.

Connaissances

CX metrics

Data analysis

Journey mapping

Stakeholder management

Cross-functional collaboration

Excel

Power BI

Formation

Bachelor’s degree in Administration/Marketing/Engineering

Outils

Excel

Power BI

Tableau

Description du poste

Medtronic in Buenos Aires, Argentina, seeks a Senior Customer Experience (CX) Specialist to lead end-to-end journey analysis and improvements across multiple channels with a data-driven approach. You will partner with Marketing, Sales, Digital, Operations and Support to enhance satisfaction, loyalty and business value.

You will map journeys, identify pain points from insights, and support workshops, dashboards and stakeholder alignment in a flexible work arrangement.