Remote Senior CX Specialist | Customer Journey & Insights

Evox; Quilmes; Hybrid; ARS 108,178,000 - 139,086,000; Full time

Job summary

Medtronic Argentina is seeking a Senior Customer Experience (CX) Specialist to analyze and improve the customer journey across channels in a flexible Buenos Aires setting. You will map journeys, identify pain points, and support initiatives that boost satisfaction, loyalty and business value.

The role requires a university degree, at least three years in CX or service design, strong analytics, and proven ability to collaborate with cross‑functional teams.

Qualifications

• Bachelor’s degree in Administration, Marketing, Engineering or related field.
• 3+ years of experience in Customer Experience (CX) or service design.
• Experience with customer journey mapping and CX research methods.
• Knowledge of CX metrics such as NPS, CSAT, CES, churn, LTV.
• Strong analytical and stakeholder management skills.
• Experience with CX tools, journey mapping frameworks or service design methodologies.
• Proficiency with data visualization tools (Excel, Power BI or Tableau).
• Experience facilitating workshops and stakeholder interviews.

Responsibilities

• Map end-to-end customer journeys across channels.
• Identify pain points and opportunities for improvement from insights.
• Support design and implementation of CX initiatives.
• Analyze customer feedback data (NPS, CSAT, CES) to identify trends.
• Collaborate with Marketing, Sales, Digital, Operations, and Customer Support to implement CX improvements.
• Develop and monitor CX metrics and dashboards.
• Facilitate workshops and stakeholder alignment sessions.

Skills

Analytical skills

Stakeholder management

Cross-functional teamwork

Communication skills

CX analytics

Education

Bachelor’s degree

Tools

Excel

Power BI

Tableau

Job description

Medtronic Argentina is seeking a Senior Customer Experience (CX) Specialist to analyze and improve the customer journey across channels in a flexible Buenos Aires setting. You will map journeys, identify pain points, and support initiatives that boost satisfaction, loyalty and business value.

The role requires a university degree, at least three years in CX or service design, strong analytics, and proven ability to collaborate with cross‑functional teams.