Remote VPS & Trading Tech Support Consultant
Supportyourapp-1
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Benefits offered by this job
Job summary
SupportYourApp is seeking a Technical Support Consultant to deliver top-tier technical support via email and chat, while building lasting relationships with a global client base. The role emphasizes security, data handling, and deep knowledge of client solutions.
You will interact with developers and cross-functional teams while operating from a home office in a remote, international environment. The position requires strong English (C1), VPS and Windows Server experience, and familiarity with
Qualifications
- Excellent English communication skills (C1).
- Experience in a technical support role.
- Experience with VPS setup and management.
- Strong understanding of Windows Server administration.
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- Personal computer with stable internet (>=50 Mbps down, 40 Mbps up).
Responsibilities
- Deliver outstanding technical support via emails and chats.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists.
Skills
Tools
Job description
SupportYourApp is seeking a Technical Support Consultant to deliver top-tier technical support via email and chat, while building lasting relationships with a global client base. The role emphasizes security, data handling, and deep knowledge of client solutions.
You will interact with developers and cross-functional teams while operating from a home office in a remote, international environment. The position requires strong English (C1), VPS and Windows Server experience, and familiarity with
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