Remote Tech Support Consultant: VPS & Trading Platforms

EY

Tandil

Remote

ARS 61,816,000 - 100,451,000

Full time

2 days ago

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Job summary

SupportYourApp is a global leader in Intelligent Support-as-a-Service, delivering top-tier customer and technical support across 60 languages for clients worldwide. We seek a Technical Support Consultant to handle VPS setups, Windows Server tasks, and trading platform inquiries in a fully remote, international context.

You will engage with customers via email and chat, build relationships, and collaborate with developers and cross-functional teams to optimize solutions while ensuring data

Qualifications

Excellent English communication skills (C1 or higher).
Experience in a technical support role.
Experience with VPS setup and management.
Strong understanding of Windows Server administration.
Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.

Responsibilities

Deliver outstanding technical support via emails and chats.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply the latest customer happiness practices.
Maintain deep understanding of client solutions and meet KPI.
Communicate with developers and cross-functional specialists.

Skills

English proficiency

Technical support

VPS setup

Windows Server

Trading platforms

Analytical thinking

Proactive attitude

Stable internet

Tools

TradingView/TradeStation/NinjaTrader

Job description

You will engage with customers via email and chat, build relationships, and collaborate with developers and cross-functional teams to optimize solutions while ensuring data

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